We, at Starseed Ranch, respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (starseedranch.com), book accommodations or farm experiences, or interact with us.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
INFORMATION WE COLLECT
Personal Information You Provide
When you book a stay, reserve a farm experience, or contact us, we may collect:
- Contact Information: Name, email address, phone number, mailing address
- Booking Information: Check-in/check-out dates, number of guests, hale preferences, special requests
- Payment Information: Credit card details, billing address (processed securely through our payment processors)
- Dietary & Health Information: Allergies, dietary restrictions, accessibility needs (when voluntarily provided)
- Communication Records: Messages, emails, or phone conversations with our team
- Emergency Contact Information: Provided during booking for safety purposes
- Waiver Information: Digital signature and information provided in liability waivers
Information Automatically Collected
When you visit our website, we may automatically collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on site, referring URLs
- Cookies & Tracking Technologies: We use cookies to enhance your experience (see Cookies section below)
Third-Party Sources
We may receive information about you from:
- Booking Platforms: Airbnb, Vrbo, or other channels where we list accommodations
- Social Media: If you interact with us on Instagram, Facebook, or other platforms
- Review Platforms: Google Reviews or other sites where you leave feedback
HOW WE USE YOUR INFORMATION
We use your information to:
Provide Services
- Process and manage your bookings
- Communicate about your reservation (confirmations, reminders, updates)
- Arrange farm experiences, tours, and special requests
- Process payments and issue receipts
Improve Your Experience
- Personalize your stay based on preferences
- Respond to inquiries and provide customer support
- Send important property updates or changes
Marketing (With Your Consent)
- Send newsletters about farm updates, events, and special offers
- Share information about our nonprofit partner, HIP Agriculture
- Notify you of retreat programs and new offerings
Legal & Safety
- Comply with legal obligations and regulations
- Maintain safety and security on our property
- Enforce our terms, policies, and waivers
- Respond to legal requests or prevent fraud
Analytics & Operations
- Understand how our website is used
- Improve our services and guest experience
- Conduct internal research and business operations
HOW WE SHARE YOUR INFORMATION
We DO NOT sell your personal information. We may share information with:
Service Providers
- Booking Systems: Lodgify, FlowBookings, or other reservation platforms
- Payment Processors: Stripe or other secure payment gateways
- Email Services: For sending confirmations and communications
- Analytics Tools: Google Analytics (anonymized data)
Business Partners
- Airbnb, Lodgify, FareHarbor & Other Booking Channels: When you book through these platforms
- HIP Agriculture: Our nonprofit partner for educational programs and events
Legal Requirements
- When required by law, court order, or government request
- To protect our rights, property, or safety, or that of our guests
- In connection with fraud prevention or investigation
With Your Consent
- To third parties you've authorized
- For purposes you've specifically approved
COOKIES & TRACKING TECHNOLOGIES
What Are Cookies?
Cookies are small text files stored on your device that help us provide and improve our services.
Types of Cookies We Use
Essential Cookies: Required for website functionality (booking forms, navigation)
Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
Marketing Cookies: Track effectiveness of our advertising (Facebook Pixel, if applicable)
Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality, including the ability to make bookings.
YOUR PRIVACY RIGHTS
Depending on your location, you may have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing emails at any time
- Data Portability: Receive your data in a machine-readable format
- Objection: Object to certain processing of your information
To Exercise Your Rights:
Email us at info@starseedranch.com with your request.
EMAIL COMMUNICATIONS & OPT-OUT
Marketing Emails
If you sign up for our newsletter or provide your email during booking, we may send:
- Farm updates and seasonal news
- Special offers and promotions
- Retreat and event announcements
- Educational content from HIP Agriculture
You can unsubscribe at any time by clicking the "unsubscribe" link in any email or contacting us directly.
Transactional Emails
We will still send essential booking-related emails (confirmations, reminders, check-in details) even if you opt out of marketing, as these are necessary for your reservation.
DATA SECURITY
We implement reasonable security measures to protect your information, including:
- Secure socket layer (SSL) encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Password-protected systems and limited employee access
- Regular security assessments
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
DATA RETENTION
We retain your information for as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal, tax, or accounting requirements
- Resolve disputes and enforce our agreements
Typical Retention Periods:
- Booking information: 7 years (tax/legal requirements)
- Marketing lists: Until you unsubscribe
- Website analytics: 26 months (Google Analytics default)
- Waiver records: 7 years (liability purposes)
CHILDREN'S PRIVACY
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.
Note: We do collect information about minors staying with families for booking and safety purposes, provided by parents or guardians.
THIRD-PARTY LINKS
Our website may contain links to third-party websites (local attractions, partner businesses, social media). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
CALIFORNIA RESIDENTS (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it's used
- Right to request deletion of your personal information
- Right to opt-out of the "sale" of personal information (we do not sell data)
- Right to non-discrimination for exercising your rights
- To exercise these rights: Email info@starseedranch.com with "CCPA Request" in the subject line.
EUROPEAN RESIDENTS (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Legal Basis for Processing: We process your data based on contract fulfillment, legal obligations, legitimate interests, or your consent
- Data Transfers: Your information may be transferred to and processed in the United States
- Right to Lodge a Complaint: You may file a complaint with your local data protection authority
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email to registered users (for material changes)
Your continued use of our services after changes constitutes acceptance of the updated policy.
CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Starseed Ranch
Email: info@starseedranch.com
Phone: 808-896-5551
For privacy-specific inquiries, please include "Privacy Policy" in your subject line.
CONSENT
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
This Privacy Policy was last updated on March 25, 2026. Please review it periodically for any changes.
